Need Help With
Your Order?
Track orders, raise complaints, request returns, refunds, exchanges or connect with our customer support team instantly.
Browse Help Topics
Order Related
Track order, order status, delay, wrong item, missing product
Returns & Exchange
Return request, exchange policy, reverse pickup and more
Payments & Refunds
Refund status, failed payment, COD issues and more
Shipping & Delivery
AWB tracking, delivery issues, address change and more
Product & Quality
Damaged product, fabric concern, color mismatch and more
Contact Support
WhatsApp, email support, callback request and more
Consumer Grievance Officer
Daksh V Katrodiya, Grievance Officer
Vastranand Private Limited
Sachin GIDC, Surat, Gujarat, India
✉ contact@vastranand.in
☎ +91 8154000063
Complaint Resolution
We are committed to resolving your complaint within 5 working days.
Response Time: Within 5 Working Days
Raise a Grievance
🔒 Your information is secure with us and will only be used to resolve your issue.
Check Your Order Status
Track with your mobile number, order ID or AWB number on our tracking page.
Track NowFrequently Asked Questions
How many days does it take to process a refund?
Refunds are processed after the returned product is received and verified. Usually it takes 5–7 working days after approval.
What is the return & exchange policy?
Return or exchange requests must be raised within the eligible policy period. Product must be unused and in original condition.
Is Cash on Delivery amount refundable?
Product value is refundable as per policy. COD service charges or logistics charges may not be refundable where applicable.
How can I track my order?
You can track your order using your order number or AWB number on our tracking page.
What if I receive a damaged product?
Please raise a complaint with image/video proof within the eligible time period so our team can verify and help you.
Can I change my order after placing it?
Order changes are possible only before dispatch. Once shipped, changes may not be possible.
