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Consumer Grievance Officer
Vastranand Private Limited
Sachin GIDC, Surat, Gujarat, India
✉ contact@vastranand.in
☎ +91 8154000085
Complaint Resolution
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Response Time: Within 5 Working Days
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Frequently Asked Questions
How many days does it take to process a refund?
Refunds are processed after the returned product is received and verified. Usually it takes 5–7 working days after approval.
What is the return & exchange policy?
Return or exchange requests must be raised within the eligible policy period. Product must be unused and in original condition.
Is Cash on Delivery amount refundable?
Product value is refundable as per policy. COD service charges or logistics charges may not be refundable where applicable.
How can I track my order?
You can track your order using your order number or AWB number on our tracking page.
What if I receive a damaged product?
Please raise a complaint with image/video proof within the eligible time period so our team can verify and help you.
Can I change my order after placing it?
Order changes are possible only before dispatch. Once shipped, changes may not be possible.