Shipping policy

Shipping Policy

Last Updated: August 2026

At Vastranand, we are committed to delivering every order accurately, securely, and in the best possible condition.

We understand that every order may be connected to a special occasion, wedding, festival, family function, gift, celebration, or simply the excitement of receiving something you love. Our team therefore works closely with warehouses, logistics service partners, courier companies, and customer support teams to provide a reliable delivery experience.

1. Order Processing & Dispatch

Most ready-to-ship orders are processed and dispatched within approximately 24 hours after successful order confirmation and payment verification.

Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.

Certain products may require additional sourcing, finishing, quality checks, packaging, or preparation before dispatch.

In exceptional or unforeseen circumstances, dispatch may be delayed by approximately 72 hours or more beyond the normal processing timeline.

Once your order has been dispatched, available tracking information will be shared through your registered mobile number, email address, WhatsApp, account dashboard, or other available communication channels.

All dispatch and delivery timelines mentioned on our website are estimated timelines and not guaranteed delivery commitments.

2. Shipping Within India

Vastranand delivers to serviceable locations across India.

We work with multiple reputed courier and logistics networks, which may include:

  • Delhivery

  • Blue Dart

  • DTDC

  • XpressBees

  • Ecom Express

  • Speed Post

  • Other authorised courier partners

The final courier partner is selected based on factors including:

  • Delivery PIN code

  • Courier serviceability

  • Shipment weight and dimensions

  • Order value

  • COD or prepaid payment mode

  • Expected delivery timeline

  • Courier performance

  • Operational availability

  • Internal logistics routing

Customers generally cannot select a particular courier partner unless such an option is specifically made available during checkout.

3. Estimated Domestic Delivery Time

Domestic orders generally take approximately 7–15 days after dispatch, depending on the destination, courier network, delivery PIN code, and serviceability.

Metro cities and major serviceable areas may receive orders sooner.

Remote, rural, limited-serviceability, or special delivery locations may require additional time.

Courier deliveries are generally attempted between approximately:

9:00 AM – 6:00 PM, Monday to Saturday

Actual delivery schedules may vary depending on the courier company and destination.

4. Domestic Shipping Charges

Shipping charges within India, where applicable, may depend on:

  • Delivery location

  • Order value

  • Product quantity

  • Shipment weight

  • Package dimensions

  • Courier availability

  • Service type

Any applicable shipping or delivery charge will normally be displayed during checkout before payment.

5. International Shipping

Vastranand proudly serves customers across the world.

International orders are shipped using trusted international courier and logistics networks based on destination-country serviceability.

International shipping may be available to customers in locations including:

  • United Kingdom

  • Europe

  • United States

  • Canada

  • Australia

  • New Zealand

  • Middle East

  • Asia

  • Other supported international destinations

Shipping availability may vary depending on the destination country, postal code, customs regulations, courier restrictions, and operational serviceability.

6. United Kingdom Customers

Customers located in the United Kingdom may shop through our dedicated UK store:

vastranand.co.uk

Products, pricing, shipping methods, availability, promotions, taxes, and services on the UK website may differ from those offered through Vastranand's India or international operations.

7. International Shipping Charges

International shipping charges generally start from approximately:

First Product: ₹1,000 onwards

Each Additional Product: ₹400 onwards

These are indicative starting charges only.

The final shipping amount may vary depending on:

  • Destination country

  • Product quantity

  • Shipment weight

  • Package dimensions

  • Courier partner

  • Fuel surcharge

  • Remote-area surcharge

  • Service level

  • Customs handling requirements

  • Operational availability

The applicable international shipping cost will be displayed or communicated before order completion wherever possible.

8. International Processing & Delivery Time

International orders are generally processed within approximately:

2–3 working days

After dispatch, international delivery may generally take approximately:

6–7 working days or more

Actual delivery time varies depending on:

  • Destination country

  • Customs clearance

  • Courier service

  • Local postal network

  • Public holidays

  • Weather conditions

  • Remote-area delivery

  • Regulatory checks

  • Other circumstances beyond Vastranand's control

International delivery dates should therefore be treated as estimates only.

9. Customs, Import Duties, VAT & International Taxes

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Customs clearance fees

  • Government levies

  • Destination-country charges

Unless specifically stated as included or collected by Vastranand during checkout, these charges are not included in the product price or shipping charge.

Any applicable customs duties, import taxes, VAT, clearance costs, or local government charges must be paid by the recipient/customer.

The amount of such charges is determined by the customs and tax authorities of the destination country and is outside Vastranand's control.

Customers are responsible for complying with applicable import regulations.

Vastranand will provide applicable commercial and shipping documentation for the shipment.

If a customer refuses to pay applicable customs duties or import charges and the shipment is consequently returned, abandoned, refused, held, or destroyed, any resulting expenses may be adjusted against the applicable refund, subject to Vastranand's policies and applicable law.

10. Goods & Services Tax – India

For orders supplied within India, GST will be charged as applicable under prevailing Indian tax laws and according to the applicable product classification and tax rate.

Applicable taxes will be reflected in the order summary, invoice, or checkout where required.

GST rates and tax treatment may change from time to time in accordance with Government of India regulations.

11. Cash on Delivery – COD Policy

Cash on Delivery is available only for eligible orders and serviceable PIN codes within India.

COD Eligibility

₹600 – ₹30,000: COD may be available

Below ₹600: COD is not available

Above ₹30,000: Prepaid payment only

COD availability may additionally depend on:

  • Delivery PIN code

  • Courier serviceability

  • Order verification

  • Product eligibility

  • Customer order history

  • Previous delivery or RTO history

  • Fraud or risk checks

  • Operational availability

Vastranand reserves the right to request prepaid payment for certain orders where required for fraud prevention, delivery-risk management, or operational reasons.

12. COD Charges

Order Value COD Charge
₹600 – ₹1,995 ₹95
₹1,996 – ₹3,995 ₹200
₹3,996 – ₹4,995 ₹300
₹4,996 – ₹9,995 ₹500
₹9,996 – ₹14,995 ₹1,000
₹14,996 – ₹19,995 ₹2,000
₹19,996 – ₹30,000 ₹3,000

COD charges are inclusive of applicable GST where stated and are generally non-refundable after the order has been processed or dispatched, subject to applicable law.

Any applicable shipping or delivery charges will be added separately.

13. Prepaid Orders

Prepaid payments are available for eligible orders.

Available payment methods may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Supported Wallets

  • Online Payment Gateways

  • Bank Transfer

  • Other approved payment methods

No COD charge applies to prepaid orders.

Available payment methods may vary depending on location, order value, currency, and payment-provider availability.

14. Customer Contact Details & Delivery Responsibility

Customers must provide accurate and complete information when placing an order.

This includes:

  • Correct customer name

  • Active mobile number

  • Complete delivery address

  • Correct PIN or postal code

  • Correct email address

  • Landmark or location information where required

  • Correct country and state information

Customers are strongly advised to review these details before completing an order.

15. OTP-Based Delivery

Many courier partners use OTP-based delivery verification for secure shipment delivery.

Courier companies may also use:

  • Delivery confirmation calls

  • SMS notifications

  • WhatsApp notifications

  • OTP verification

  • Electronic proof of delivery

  • Delivery confirmation links

The customer must ensure that the registered mobile number remains active and accessible until delivery is completed.

16. Incorrect or Inactive Mobile Number

If a customer provides an:

  • Incorrect mobile number

  • Incomplete number

  • Inactive number

  • Switched-off number

  • Unreachable number

  • Number that does not belong to the recipient

the courier may be unable to complete delivery.

This may prevent the courier from:

  • Sending the delivery OTP

  • Contacting the customer

  • Confirming the address

  • Resolving a location issue

  • Completing the delivery attempt

If the shipment is returned to Vastranand due to incorrect or unavailable customer information, Vastranand cannot be held responsible for the original delivery failure.

This condition applies to both COD and prepaid orders.

17. Incorrect or Incomplete Delivery Address

Customers are responsible for providing complete and accurate shipping details.

Delivery may fail if the customer provides:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN or postal code

  • Wrong city or state

  • Incorrect landmark

  • Incorrect mobile number

  • Other incomplete delivery information

Additional charges may apply if the shipment must be re-shipped after being returned.

18. Prepaid Orders Returned as RTO

We understand that a prepaid order being returned can be frustrating.

If a prepaid shipment becomes RTO – Return to Origin because of circumstances such as:

  • Incorrect mobile number

  • Incorrect or incomplete address

  • Customer being unreachable

  • OTP verification failure caused by incorrect customer information

  • Customer unavailable during repeated attempts

  • Customer refusing delivery

  • Failure to respond to courier calls

  • Repeated unsuccessful delivery attempts

our Customer Support team will review the available shipment information.

Where reasonably possible, our team may contact the customer and explain the available resolution.

19. Prepaid RTO Re-Shipment

If the customer still wishes to receive the product after the original shipment has returned to Vastranand, the product may be re-shipped subject to availability.

Before re-shipment:

  1. The customer must confirm the correct mobile number.

  2. The customer must verify the complete delivery address.

  3. Our team may explain the reason for the original RTO.

  4. An applicable re-shipment fee may need to be paid.

  5. Re-dispatch will be arranged after verification and payment of the applicable fee.

The re-shipment fee may depend on:

  • Destination

  • Shipment weight

  • Product quantity

  • Courier rates

  • Package dimensions

  • Forward shipping cost

  • Logistics availability

The applicable fee will be communicated to the customer before re-dispatch.

This process helps Vastranand manage the additional logistics costs arising from forwarding, Return to Origin, and re-shipping while still offering the customer an opportunity to receive the product.

20. Recipient Unavailability

Customers should ensure that they or an authorised person are available at the delivery address.

If the courier makes repeated delivery attempts but the recipient remains unavailable, the shipment may be returned to Vastranand.

Any re-shipment may be subject to additional shipping charges.

21. Our Logistics Service Partner Network

Vastranand uses a combination of direct courier integrations and authorised logistics service partners.

Our logistics technology and service partners may include:

  • iThink Logistics

  • Shiprocket

  • Shipyaari

  • Other approved logistics platforms

These logistics service partners may route the shipment through different courier companies depending on serviceability, delivery performance, and operational requirements.

For example, Vastranand may process a shipment through a logistics service partner while another courier company performs the actual:

  • Pickup

  • Transportation

  • Sorting

  • Last-mile delivery

This is a normal part of modern logistics operations.

22. Logistics Partner vs Courier Company

Customers may sometimes see two different company names during shipment tracking.

One company may be the logistics service platform, while another company may be the actual courier delivering the parcel.

Customers are not required to determine which partner is responsible for each part of the delivery process.

If you experience a problem, simply contact Vastranand Customer Support with your Order ID.

Our team will identify the relevant logistics service partner and courier and coordinate the matter where necessary.

23. Courier Allocation

Courier allocation may change before dispatch based on:

  • Serviceability

  • Courier performance

  • Delivery speed

  • Shipment value

  • Shipment weight

  • Destination

  • COD availability

  • Risk management

  • Operational capacity

Vastranand may change the courier or logistics route when reasonably required to improve delivery performance.

24. Order Tracking

Once an order has been dispatched, available tracking information will be shared with the customer.

Tracking information may be provided through:

  • SMS

  • WhatsApp

  • Email

  • Vastranand account

  • Official tracking link

  • AWB number

Tracking information may originate from Vastranand's logistics service partner or from the actual courier company responsible for transportation.

Courier tracking systems may occasionally take time to update after dispatch.

25. Incorrect Courier Status

Sometimes courier tracking may show statuses including:

  • Customer Unavailable

  • Customer Refused

  • Address Incorrect

  • OTP Not Available

  • Delivery Attempted

  • Customer Requested Reschedule

  • Delivered

  • RTO Initiated

If you believe any courier status is incorrect, please contact Vastranand Customer Support promptly.

Our team may request the logistics service partner or courier to review available information such as:

  • Delivery attempt details

  • Proof of delivery

  • GPS information

  • Courier remarks

  • Delivery photographs

  • Call information

  • Electronic delivery records

A courier-generated status does not prevent a customer from raising a genuine delivery grievance with Vastranand.

26. Shipping Restrictions

Vastranand will not ship any product, substance, material, or item that is prohibited, restricted, unlawful, or not accepted under applicable:

  • Courier rules

  • Aviation regulations

  • Postal regulations

  • Customs regulations

  • Export laws

  • Import laws

  • Destination-country regulations

Restricted categories may include, depending on applicable law and courier regulations:

  • Illegal narcotics or drugs

  • Firearms and ammunition

  • Currency

  • Certain precious metals

  • Certain precious stones

  • Hazardous substances

  • Human remains

  • Prohibited or unlawful materials

  • Other items prohibited by the applicable courier or government authority

If an item or destination becomes restricted after an order is placed, Vastranand may cancel the shipment and process an appropriate resolution according to the applicable policy.

27. Transit Responsibility

Vastranand takes reasonable precautions to securely package products before handing them over to authorised logistics partners.

Delivery confirmation may be established through recognised courier methods including:

  • OTP

  • Recipient signature

  • Electronic proof of delivery

  • Delivery scan

  • Photograph

  • Digital acknowledgement

  • Confirmation by an authorised recipient

If the customer has requested delivery to another individual, family member, employee, security person, receptionist, neighbour, or gift recipient at the specified address, valid delivery acknowledgement at that location may be treated as successful delivery.

28. Delivered but Not Received

If your tracking information shows Delivered but you have not received the shipment, please contact Vastranand Customer Support as soon as possible.

Our team may raise an investigation with the courier and request proof of delivery or other available shipment records.

Customers should raise such concerns promptly because courier investigation timelines may be limited.

29. Delivery Delays

Although Vastranand makes reasonable efforts to dispatch and deliver orders within estimated timelines, delays may occur because of circumstances outside our direct control.

These may include:

  • Weather conditions

  • Natural disasters

  • Heavy rainfall

  • Flooding

  • Strikes

  • Public holidays

  • Courier disruptions

  • Transportation delays

  • Flight delays

  • Government restrictions

  • Customs clearance

  • Regulatory inspections

  • Remote-area serviceability

  • Customer unavailability

  • Incorrect delivery information

  • Unexpected operational issues

Estimated delivery dates are therefore indicative only.

30. Customer Support & Grievance Resolution

At Vastranand, we do not treat a genuine delivery concern as merely a tracking number.

If you experience a problem involving:

  • Shipment delay

  • Incorrect courier update

  • Delivery failure

  • RTO

  • Missing delivery

  • Prepaid shipment issue

  • Incorrect delivery attempt

  • Refund-related shipment concern

  • Re-shipment

  • Customs issue

  • Courier dispute

  • Other shipping concern

our Customer Support team will make reasonable efforts to understand the issue and provide an appropriate resolution.

31. How We Handle Shipping Grievances

Depending on the issue, our team may:

  • Verify your Order ID

  • Check the AWB or tracking number

  • Review courier tracking

  • Check NDR or RTO updates

  • Verify customer contact details

  • Verify the delivery address

  • Coordinate with our logistics service partner

  • Escalate the case to the courier

  • Request shipment evidence

  • Review delivery proof

  • Explain re-shipment requirements

  • Guide the customer through the available resolution

32. Information Required for Faster Resolution

When contacting Customer Support about a shipment, please provide wherever available:

Order ID

Registered Mobile Number

AWB / Tracking Number

Description of the Issue

Relevant Screenshots

Photographs or Supporting Evidence, if applicable

Providing complete information helps us investigate and resolve the matter faster.

33. Grievance Escalation

If your concern is not satisfactorily resolved through regular Customer Support, you may request that your complaint be escalated for further review.

Depending on the issue, Vastranand may coordinate with:

  • Warehouse Team

  • Operations Team

  • Logistics Department

  • Courier Company

  • Logistics Service Platform

  • Accounts Team

  • Payment Gateway

  • Customs authority or other relevant service provider

Certain cases may require additional time if investigation or confirmation from an external partner is required.

34. Our Customer Care Commitment

At Vastranand, your trust matters beyond a single transaction.

We understand the excitement of waiting for your order and the disappointment that can occur when a parcel is delayed, returned, incorrectly updated, or not delivered as expected.

While some delivery circumstances may be outside our direct control, we will make reasonable efforts to address genuine customer concerns fairly and responsibly.

Our commitment is simple:

Listen carefully.

Check the facts.

Communicate clearly.

Coordinate with the responsible team.

Provide a fair resolution in accordance with our policies.

We also request our customers to cooperate by providing accurate contact information, responding to courier calls or OTP requests, and sharing complete information when assistance is required.

35. A Message From Vastranand

Every parcel we dispatch carries more than a product — it carries the trust you have placed in Vastranand.

Behind every shipment is a customer waiting for something they selected with care.

There may occasionally be courier delays, failed delivery attempts, incorrect tracking updates, technical issues, or circumstances outside anyone's immediate control.

When something does go wrong, our objective is not simply to close a support ticket.

Our objective is to understand what happened, communicate clearly, and help you reach the best possible resolution.

Thank you for choosing Vastranand and giving us the opportunity to serve you.

36. Contact Us & Shipping Grievance Support

For assistance related to:

  • Order tracking

  • Delivery delays

  • Failed delivery attempts

  • Incorrect courier updates

  • Prepaid order RTO

  • Re-shipment

  • OTP delivery issues

  • International shipping

  • Customs-related shipment concerns

  • Delivered-but-not-received cases

  • Courier complaints

  • Shipping grievances

please contact our Vastranand Customer Support Team.

Head Office · Surat

VASTRANAND
Plot No. 998, Road No. 87,
Sachin G.I.D.C.,
Surat – 394230, Gujarat, India

Customer Care: +91 8154 0000 63
Email: contact@vastranand.in

When contacting us regarding an existing order, please keep your Order ID and registered mobile number ready.

For delivery-related complaints, please also share the AWB or tracking number, if available, so our team can investigate the issue faster.

For unresolved shipping or delivery concerns, customers may request that their case be escalated through our grievance resolution process for further review.

Vastranand Pvt. Ltd.

Delivering Indian craftsmanship across India and around the world.