Legal notice

Legal Notice – Vastranand

Last Updated: August 2026

This Legal Notice provides important information regarding the ownership, operation, legal identity, intellectual property, customer grievance mechanism, and use of Vastranand.in.

This Legal Notice should be read together with Vastranand's Terms of Service, Privacy Policy, Shipping Policy, and Refund, Return & Exchange Policy.

1. Website Owner & Operator

The website Vastranand.in is owned and operated by:

Vastranand Private Limited

Corporate Identity Number (CIN): U18109GJ2022PTC135289
GSTIN: 24AAICV9714F1Z6

Head Office · Surat

VASTRANAND
Plot No. 998, Road No. 87,
Sachin G.I.D.C.,
Surat – 394230, Gujarat, India

Customer Care: +91 8154 0000 63
Official Email: contact@vastranand.in
Website: Vastranand.in

2. Nature of Business

Vastranand operates an e-commerce and retail business offering products and services that may include:

Sarees
Ethnic wear
Apparel
Fashion products
Accessories
Jewellery
Beauty and cosmetic products
Customized and stitching services
Other products or services introduced from time to time

Availability of particular products or services may vary by location, channel, stock, operational requirements, or applicable restrictions.

3. Official Website

Vastranand.in is an official online shopping and customer-service channel operated by Vastranand Private Limited.

Customers should take reasonable care when visiting websites, social-media profiles, advertisements, payment links or communication channels claiming to represent Vastranand.

If you are uncertain whether a communication, payment request, website or account is genuinely associated with Vastranand, please contact:

contact@vastranand.in

before making a payment or sharing sensitive information.

4. Official Customer Communication

Vastranand may communicate with customers through supported channels including:

Email
SMS
WhatsApp
Telephone
AI-assisted voice calls
Automated calls
App notifications
Website notifications
Courier/logistics notifications
Other authorised communication channels

Such communications may relate to:

Order confirmation
Payment
Fraud or risk verification
Dispatch
Tracking
Delivery
NDR
RTO
Returns
Exchanges
Refunds
Customer Support
Feedback
Customer awareness
Promotional communication where permitted

Further information is available in our Terms of Service and Privacy Policy.

5. AI-Assisted Customer Communication

Vastranand may use Artificial Intelligence and automated communication technologies for legitimate operational and customer-service purposes.

These may include:

Order confirmation
COD verification
Delivery assistance
NDR resolution
RTO prevention
Customer feedback
Customer-service awareness
Fraud or scam awareness
Other permitted customer communications

Certain calls may be recorded, transcribed, summarised or analysed for customer service, verification, security, quality, training, dispute resolution or other permitted purposes.

AI-assisted communication does not remove a customer's ability to contact Vastranand Customer Support for appropriate human assistance.

For assistance:

contact@vastranand.in

6. Important Payment Safety Notice

Customers should never disclose confidential financial credentials to anyone claiming to represent Vastranand.

Vastranand Customer Support does not require your:

UPI PIN
ATM PIN
Debit/Credit Card PIN
Internet Banking Password
Banking Password

to process a legitimate order, return or refund.

Certain authorised delivery processes may use delivery-specific OTP verification.

Customers should always understand the purpose of an OTP before sharing or entering it.

If you receive suspicious communication claiming to represent Vastranand, contact:

contact@vastranand.in

7. Intellectual Property

Unless otherwise stated, intellectual property appearing on Vastranand.in is owned by, licensed to, or lawfully used by Vastranand or the respective rights holder.

This may include:

Vastranand name
Brand identity
Logos
Product photographs
Videos
Graphics
Artwork
Product descriptions
Website copy
Website design
Packaging designs
Advertisements
Campaign material
Software
Layouts
Creative assets
Other original content

Access to Vastranand.in does not grant users ownership of or unrestricted rights to such intellectual property.

8. Restrictions on Use of Vastranand Content

Without appropriate authorisation, users must not commercially:

Copy
Reproduce
Republish
Distribute
Modify
Sell
License
Scrape
Repurpose
Misrepresent

Vastranand's protected content in a manner that infringes applicable rights.

Use of Vastranand's:

Name
Logo
Product photographs
Videos
Brand identity
Website design
Marketing material

to falsely represent another business, store, seller, website or social-media account as Vastranand is prohibited.

9. Counterfeit Websites & Brand Impersonation

No person or entity may falsely claim to be:

Vastranand
An official Vastranand website
An authorised Vastranand employee
An authorised Vastranand store
An authorised distributor
An authorised reseller
An authorised customer-support representative

without appropriate authorisation.

Suspected:

Fake websites
Fake social-media accounts
Fraudulent advertisements
Fake payment links
Brand impersonation
Counterfeit use of Vastranand content

may be reported to:

contact@vastranand.in

Vastranand reserves the right to take appropriate legal or enforcement action to protect its customers, brand and intellectual property.

10. Product Information

Vastranand makes reasonable efforts to present useful and accurate product information.

Product information may include:

Fabric
Colour
Design
Weaving
Printing
Size
Measurements
Work
Embellishment
Product images
Videos
Pricing
Availability
Other relevant characteristics

Customers should review the applicable product information before completing an order.

11. Product Images & Natural Variations

Actual products may show reasonable variations due to factors including:

Photography lighting
Studio lighting
Camera settings
Device displays
Screen brightness
Colour calibration
Fabric texture
Fabric reflection
Printing characteristics
Weaving
Handwork
Artisan processes

Minor variation does not automatically constitute a product defect.

Verified materially incorrect, damaged or defective products will be handled according to Vastranand's Refund, Return & Exchange Policy.

12. Accuracy of Website Information

Vastranand makes reasonable efforts to keep information on the website accurate and current.

However, occasional errors or omissions may occur involving:

Product descriptions
Price
Discount
Stock availability
Images
Promotions
Shipping information
Technical information
Other website content

Where a material error is identified, Vastranand may correct the information and handle any affected transaction in accordance with the applicable Terms and Policies.

13. Website Availability

Vastranand aims to maintain reliable access to its website and digital services.

However, temporary interruption may occur because of:

Maintenance
Software updates
Technical problems
Internet outages
Cybersecurity measures
High traffic
Payment-provider outages
Third-party service interruptions
Other circumstances beyond reasonable control

Vastranand may modify, maintain, upgrade or temporarily restrict website functionality where reasonably necessary.

14. External & Third-Party Services

Vastranand may use or link to third-party services including:

Shopify
Payment gateways
Banks
Courier companies
Logistics platforms
Communication providers
AI technology providers
Cloud providers
Analytics platforms
Social-media platforms
Other technology or operational service providers

Third-party services may be governed by their own applicable terms and privacy practices.

A link to an external service does not necessarily mean that Vastranand controls all activities of that third party.

15. Orders, Shipping, Returns & Refunds

Commercial transactions made through Vastranand.in are governed by our applicable:

Terms of Service

Governs general website use, orders, payments, account activity, fraud prevention and commercial conditions.

Shipping Policy

Governs dispatch, delivery, logistics partners, international shipping, NDR, RTO, OTP delivery, customs and re-shipment.

Refund, Return & Exchange Policy

Governs product returns, exchanges, reverse pickup, Quality Check, refunds, Wallet Credit and related eligibility.

Privacy Policy

Explains how Vastranand handles personal information, cookies, AI voice calling, call recordings, logistics data, marketing information and privacy requests.

Customers should review these policies before completing a transaction.

16. Electronic Transactions & Records

Vastranand operates through electronic commerce and may use electronic records and communications in connection with:

Orders
Payments
Invoices
Customer confirmations
Policy acceptance
Shipping
Returns
Refunds
Customer Support
Other transactions

Electronic transactions and records will be handled in accordance with applicable law and Vastranand's Terms of Service.

17. No Waiver of Consumer Rights

Nothing in this Legal Notice, the Terms of Service, or any Vastranand policy is intended to unlawfully remove or restrict any mandatory right or remedy available to a consumer.

Where a mandatory legal requirement applies, that requirement will prevail to the extent required by law.

18. Fraud, Misuse & Security

Vastranand may use reasonable measures to protect customers and its services against:

Payment fraud
Account misuse
Fake orders
Return fraud
Product switching
False refund claims
Promotion abuse
Cyberattacks
Brand impersonation
Other unlawful activity

Where serious misuse is reasonably established, Vastranand may take appropriate operational or legal measures subject to applicable law.

19. Privacy & Data Protection

Personal information processed through Vastranand.in and related customer services is handled according to our Privacy Policy.

This may include information related to:

Customer accounts
Orders
Payments
Delivery
NDR/RTO
Returns
Refunds
AI voice calling
Call recordings/transcripts
Customer Support
Fraud prevention
Analytics
Marketing where permitted

Privacy-related requests may be submitted to:

contact@vastranand.in

20. Customer Support & Grievance Resolution

Customers experiencing a genuine issue involving:

Order
Product
Payment
Delivery
Return
Exchange
Refund
Account
Privacy
Customer Support
Other Vastranand service

may contact:

contact@vastranand.in

Customers should provide sufficient information to allow Vastranand to identify and review the matter.

This may include:

Order ID
Registered Mobile Number
Description of concern
Relevant photographs/videos
AWB / tracking details
Previous support reference

where applicable.

21. Grievance Officer

Grievance Officer – Vastranand Private Limited

Name: Daksh V Katrodiya
Designation: Grievance Officer
Email: contact@vastranand.in
Customer Care: +91 8154 0000 63

Address

VASTRANAND
Plot No. 998, Road No. 87,
Sachin G.I.D.C.,
Surat – 394230, Gujarat, India

Customers who believe their concern has not been satisfactorily resolved through regular Customer Support may request escalation for Grievance Officer Review.

22. Governing Law

This Legal Notice and Vastranand.in are governed by the applicable laws of India.

Subject to mandatory rights and forums available under applicable law, matters concerning Vastranand's business operations may be subject to the competent courts at:

Surat, Gujarat, India

Nothing in this provision is intended to prevent a consumer from approaching a legally available consumer-redressal forum or exercising another mandatory statutory right.

23. Changes to This Legal Notice

Vastranand may update this Legal Notice from time to time because of:

Business changes
Legal or regulatory developments
New technologies
New customer services
Operational changes
Security requirements

The latest version may be published on Vastranand.in with an updated revision date.

24. Company Information

Vastranand Private Limited

CIN: U18109GJ2022PTC135289
GSTIN: 24AAICV9714F1Z6

Head Office:
Plot No. 998, Road No. 87,
Sachin G.I.D.C.,
Surat – 394230, Gujarat, India

Customer Care: +91 8154 0000 63
Official Email: contact@vastranand.in
Website: Vastranand.in

Grievance Officer: Daksh V Katrodiya

Copyright Notice

Vastranand names, logos, photographs, designs, website content and other protected materials may not be copied or commercially used without appropriate authorisation, except where permitted by applicable law.